If there is a problem with your order then please contact us at sjcdesigner202@gmail.com and we will be happy to take care of it for you.
Patterns, notions, sale items, closeout items, and discontinued items are not returnable. Anything being returned must be done within 30 days of purchase and be in its original, unused condition with all labels and packaging intact and undamaged. A refund will be issued for anything received after 30 days up until 120 days. A refund will only be issued if the item is damaged upon arrival. To receive a refund, the issue with the product must be outlined in an email to sjcdesigner2020@gmail.com and returned. Orders shipped internationally cannot be returned.
We ask you to understand that the majority of our products are one of a kind and therefore not replaceable. Having said that, we understand that things can be broken in the mail. If you receive a piece of knit jewelry with a broken bead, send us a picture of the broken item as well as the damaged packaging, and we will issue a similar item.
Please include a note with your order number or a copy of your packing slip so that we know who to reach out to when it arrives. We recommend purchasing tracked shipping, as we cannot be held responsible for any items that go missing in the mail.
Subject to change at SJC discretion.
